Shipping policy Evoking Serenity dispatches good Australia wide. Normally orders for Candles are made to order and are dispatched 2 to 4 days after order is placed. Orders for other products are dispatched within 2 days of your purchase. If there is a delay in dispatch you will receive email notification of the expected dispatch time frame.
Within Australia delivery times are estimated to be between 2 - 5 days depending on your location. Within Australia we offer free shipping on orders over $100. All orders are shipped by Australia Post and tracking is provided.
If you are dissatisfied with an item, you can return it for a full refund. The item must be returned to us, at your expense, within fifteen days of receipt and in excellent saleable condition with all packaging material, brochures and instruction materials etc included. If the item is damaged in transit back to us because of poor repacking, we reserve the right to refuse a refund.
For faulty items, we will replace or repair the item where feasible, or we will refund the purchase amount. Please email us at firstname.lastname@example.org within the 5-day time limit with details of the faulty item/s as follows and include photos if possible.
Problem(s) with goods
Proposed solution (i.e) Replacement
Damaged items will then need to be returned to us at our cost. Shipping charges for returning items that customers are dissatisfied with will be the responsibility of the buyer unless otherwise agreed by us.
If we are responsible for return shipping costs, those costs must be reasonable and not excessive - it is up to you to repack the goods with adequate padding in a properly sized box for the goods and not an oversized box. Please contact us if you have any queries about repacking goods.
Please contact us prior to returning your items first and we may be able to come up with an alternative solution that will save you from having to return the item.
We take no responsibility for damages and losses that occur during shipping.
Please do not damage the packaging and always send back the item in its original packaging unused, undamaged and unmarked otherwise we may charge a repacking fee.
We do not guarantee that the products you receive will be exactly the same as those displayed in the photos on this website. Slight differences between the product and the website photos that don’t affect the functionality of the product are not grounds for a refund. Manufacturers sometimes make slight changes to products without letting us know, making it difficult for us to always have the website photos updated before the modified products go out. In addition, many of our products are handmade and variations are part of the character of the product and should not be considered a fault.
Evoking Serenity is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including via our website www.evokingserenity.com.au by telephone, by email, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
LMG Rocks and Crystals will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.